At Drogo, we are committed to providing durable, ergonomic, and high-quality products designed to enhance your comfort and productivity. While every product undergoes strict quality checks, we provide a warranty to protect you against rare manufacturing defects.
1. Warranty Period.
Your warranty period depends on your product model. Please find your product in the table below.
|
Category |
Product Model |
Warranty Period |
|
Ergo Flow Series |
All Ergo Flow Series models |
5 Years |
|
Office Chairs |
Drogo SitSmart Ergonomic Office Chair for Work From Home |
3 Years |
|
Drogo SitSmart Ergonomic Office Chair with Laptop Table |
3 Years |
|
|
Drogo Advanced SitSmart Office Chair |
3 Years |
|
|
Drogo Advanced SitSmart Office Chair with Tray |
3 Years |
|
|
Drogo Bold Posture Ergonomic Office Chair for Work |
3 Years |
|
|
Drogo Bold Posture Ergonomic Office Chair with Laptop Tray for Work From Home |
3 Years |
|
|
Drogo Stance Ergonomic Standing Mat Chair |
3 Years |
|
|
Gaming Chairs |
Drogo Titan Ultra Ergonomic Chair |
3 Years |
|
Drogo Titan Forged Ergonomic Gaming Chair |
3 Years |
|
|
Drogo Titan Leto Ergonomic Chair |
3 Years |
|
|
Cross-Leg Chairs |
Drogo Freedom X |
3 Years |
|
All Other Products |
Every model not listed above, including Recliner Sofas |
1 Year |
Please note:
-
The 3 year warranty applies only to the models named in the table. All other office, gaming, and cross-leg chairs are covered for 1 year.
-
The warranty period starts on the date of purchase shown on your invoice.
2. What the Warranty Covers.
The warranty covers manufacturing defects only. These are defects in material, workmanship, or functionality that affect safe and intended use.
Defective parts (Wheels, Hydraulic, base, Recliner mechanism, Armrest etc.) will be repaired or replaced free of cost.
3. Warranty Eligibility.
To be eligible for warranty coverage, you must:
-
Register your product within 7 days of purchase at www.drogo.in/warranty, or by scanning the QR code inside the packaging.
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Provide your invoice as proof of purchase, along with your product details, when you make a claim.
-
Share clear photos or videos of the defect.
-
Ensure the product has been used strictly according to the user manual.
4. How to Make a Claim
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Contact Drogo Customer Care by email at care@drogo.in or by phone at +91 7520444000 or +91 8939028239.
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Submit your order number, warranty registration ID, and photos or videos of the defect.
-
Our team will review your claim within 2 to 3 working days.
-
If your claim is approved:
-
The defective part will be repaired or replaced free of cost.
-
For large products such as chairs and recliners, replacement parts may be shipped instead of replacing the entire product.
-
The defective parts must be returned to Drogo.
5. What Is Not Covered.
The warranty does not cover:
-
Normal wear and tear, including fabric, mesh, leather, and cushion flattening.
-
Damage caused by misuse, mishandling, rough usage, or neglect.
-
Damage caused by not following the user manual.
-
Unauthorized repairs or modifications.
-
Use of non-original accessories or parts.
-
Cosmetic changes such as fading, discoloration, scratches, or wrinkles.
-
Accidental or consequential damage caused by external factors.
6. General Terms.
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The warranty is valid only for the original purchaser and is non-transferable.
-
Warranty repairs and servicing are carried out only by Drogo or its authorized service centres.
-
Drogo may choose to repair the product, replace it, or provide an equivalent part.
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Drogo may update this policy without prior notice. Existing claims will be handled under the policy in force at the time of your registration.
7. Customer Support.
Phone: +91 7520444000 / +91 8939028239
Email: care@drogo.in
Website: www.drogo.in



