Return, Replacement & Cancellations Policy

At Drogo, we value your trust and are committed to delivering premium-quality furniture with safe delivery and reliable service. While every product undergoes strict quality checks and careful packaging before dispatch, unforeseen issues may arise. To ensure a smooth and transparent experience, we have outlined our Return, Replacement & Warranty Policy below.

1. General Guidelines

No Returns or Cancellations After Delivery
Once a product is delivered and accepted, we do not accept returns or cancellations, except as specified under this policy.

Cancellation Policy

• Orders may be cancelled before shipment only. | Contact us for Cancellation care@drogo.in

• Once dispatched, cancellations are not permitted.

• If cancellation is requested while the product is in transit or at delivery, courier & handling charges (₹800 – ₹3800 depending on product weight & destination) will be borne by the customer.

Replacement Only Policy
Products are eligible for replacement only in cases of:

• Manufacturing Defects

• Damage During Transit

• Wrong Item Delivery

• Missing Components/Accessories

3. Replacement Categories

The following categories are eligible for 7 Days Replacement (from delivery date):

 

4. Eligibility Criteria for Replacement

• Timeframe: Issues must be reported within 24 hours of delivery. Delayed claims cannot be accepted.

• Condition: Products must be unused, unassembled, and in original packaging (with tags, manuals, and accessories intact).

• Documentation: A valid purchase invoice, along with clear photos and an unboxing/assembly video, is mandatory. Claims without documentation will not be processed.

 

5. Eligible Issues

Replacement requests will only be accepted under the following circumstances:

• Manufacturing Defects – Impacting functionality, safety, or usability.

• Transit Damage – Reported immediately with photographic/unboxing proof.

• Incorrect Product Delivered – Wrong color, size, design, or model.

• Missing Parts/Accessories – Verified and shipped free of cost.

 

6. Ineligible Issues

Claims will not be accepted for:

• Damage due to customer mishandling, rough use, improper installation/storage.

• Unauthorized modifications, tampering, or non-standard repairs.

• Claims without invoice, photos, or mandatory unboxing video.

• Issues reported after 24 hours of delivery.

• Minor cosmetic variations (color tone, finish, texture).

 

7. Shipping Damage Claims

• Inspect packaging immediately upon receiving your order.

• If visible damage is found:

• You may refuse delivery, OR

• Accept the package but note the damage on the delivery receipt.

• Then, contact Drogo Customer Care care@drogo.in  immediately with photos and an unboxing video.

• Note: Claims for shipping damage will not be accepted later than 24 hours from delivery.

8. EMI, Credit Card EMI & Easy Pay Later Special Terms

No Cancellation on EMI Orders

Orders placed using EMI, Credit Card EMI, or Easy Pay Later payment modes cannot be cancelled once confirmed, regardless of shipment status.

No Returns on EMI Orders

Products purchased through EMI payment options are not eligible for return or refund under any circumstances.

Replacement Only for Valid Issues

EMI orders are eligible only for replacement, strictly under the following conditions:

• Manufacturing Defects
  
  

• Damage During Transit
  
  

• Incorrect Product Delivered
  
  

• Missing Components or Accessories
  
  

All replacement requests for EMI orders are subject to manufacturer approval and internal quality verification.

Replacement Process for EMI Orders

• Replacement timelines, inspection procedures, and documentation requirements will remain the same as stated in this policy.
  
  

• For large or bulky products, replacement parts may be provided instead of a complete product replacement, at Drogo’s discretion.
  
  

• Refunds, chargebacks, or EMI cancellations with banks or financial partners are not supported once the order is confirmed.
  
  

*Important Note*

EMI transactions are processed through third-party financial institutions. Drogo has no control over EMI cancellations, reversals, interest rates, or bank-level policies once the order is placed.

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9. Replacement Process

1. Email us at care@drogo.in with:

• Order Number

• Registered Email ID & Phone Number

• Clear photos and an unboxing video showing the defect/damage/wrong item

2. Our team will acknowledge and verify your request within 1 working day.

• Working Hours: 10 AM – 6 PM (Mon–Sat)

3. If approved:

• Pickup will be arranged (if available)

• If pickup is unavailable, you may courier the product to us. Courier charges up to ₹500 will be reimbursed upon valid receipt submission.

4. Inspection: Returned items undergo a strict quality check. Only documented issues will be considered.

5. Resolution:

• Replacement will be dispatched after verification.

• For large/bulky items (chairs, sofas, tables), replacement parts may be provided instead of a full product exchange.