Refund policy

Return, Replacement & Cancellations Policy

At Drogo, we value your trust and are committed to delivering premium-quality furniture with safe delivery and reliable service. While every product undergoes strict quality checks and careful packaging before dispatch, unforeseen issues may arise. To ensure a smooth and transparent experience, we have outlined our Return, Replacement & Warranty Policy below.

1. General Guidelines

No Returns or Cancellations After Delivery
 Once a product is delivered and accepted, we do not accept returns or cancellations, except as specified under this policy.

Cancellation Policy

  • Orders may be cancelled before shipment only. | Contact us for Cancellation care@drogo.in

  • Once dispatched, cancellations are not permitted.

  • If cancellation is requested while the product is in transit or at delivery, courier & handling charges (₹800 – ₹3800 depending on product weight & destination) will be borne by the customer.

Replacement Only Policy
 Products are eligible for replacement only in cases of:

  • Manufacturing Defects

  • Damage During Transit

  • Wrong Item Delivery

  • Missing Components/Accessories

3. Replacement Categories

The following categories are eligible for 48 Days Replacement (from delivery date):

Category

Policy

Office Chairs

48 Hours Replacement

Gaming Chairs

48 Hours Replacement

Cross leg Chairs

48 Hours Replacement

Recliners

48 Hours Replacement

Laptop Trays

48 Hours Replacement

 

4. Eligibility Criteria for Replacement

  • Timeframe: Issues must be reported within 48 hours of delivery. Delayed claims cannot be accepted.

  • Condition: Products must be unused, unassembled, and in original packaging (with tags, manuals, and accessories intact).

  • Documentation: A valid purchase invoice, along with clear photos and an unboxing/assembly video, is mandatory. Claims without documentation will not be processed.

 

5. Eligible Issues

Replacement requests will only be accepted under the following circumstances:

  • Manufacturing Defects – Impacting functionality, safety, or usability.

  • Transit Damage – Reported immediately with photographic/unboxing proof.

  • Incorrect Product Delivered – Wrong color, size, design, or model.

  • Missing Parts/Accessories – Verified and shipped free of cost.

 

6. Ineligible Issues

Claims will not be accepted for:

  • Damage due to customer mishandling, rough use, improper installation/storage.

  • Unauthorized modifications, tampering, or non-standard repairs.

  • Claims without invoice, photos, or mandatory unboxing video.

  • Issues reported after 48 hours of delivery.

  • Minor cosmetic variations (color tone, finish, texture).

 

7. Shipping Damage Claims

  • Inspect packaging immediately upon receiving your order.

  • If visible damage is found:

    • You may refuse delivery, OR

    • Accept the package but note the damage on the delivery receipt.

  • Then, contact Drogo Customer Care care@drogo.in  immediately with photos and an unboxing video.

  • Note: Claims for shipping damage will not be accepted later than 48 hours from delivery.

8. EMI, Credit Card EMI & Easy Pay Later Special Terms

No Cancellation on EMI Orders

Orders placed using EMI, Credit Card EMI, or Easy Pay Later payment modes cannot be cancelled once confirmed, regardless of shipment status.

No Returns on EMI Orders

Products purchased through EMI payment options are not eligible for return or refund under any circumstances.

Replacement Only for Valid Issues

EMI orders are eligible only for replacement, strictly under the following conditions:

  • Manufacturing Defects

  • Damage During Transit

  • Incorrect Product Delivered

  • Missing Components or Accessories

All replacement requests for EMI orders are subject to manufacturer approval and internal quality verification.

Replacement Process for EMI Orders

  • Replacement timelines, inspection procedures, and documentation requirements will remain the same as stated in this policy.

  • For large or bulky products, replacement parts may be provided instead of a complete product replacement, at Drogo’s discretion.

  • Refunds, chargebacks, or EMI cancellations with banks or financial partners are not supported once the order is confirmed.

*Important Note*

EMI transactions are processed through third-party financial institutions. Drogo has no control over EMI cancellations, reversals, interest rates, or bank-level policies once the order is placed.

 

9. Replacement Process

  1. Email us at care@drogo.in with:

    • Order Number

    • Registered Email ID & Phone Number

    • Clear photos and an unboxing video showing the defect/damage/wrong item

  2. Our team will acknowledge and verify your request within 1 working day.

    • Working Hours: 10 AM – 6 PM (Mon–Sat)

  3. If approved:

    • Pickup will be arranged (if available)

    • If pickup is unavailable, you may courier the product to us. Courier charges up to ₹500 will be reimbursed upon valid receipt submission.

  4. Inspection: Returned items undergo a strict quality check. Only documented issues will be considered.

  5. Resolution:

    • Replacement will be dispatched after verification.

    • For large/bulky items (chairs, sofas, tables), replacement parts may be provided instead of a full product exchange.

 

WARRANTY POLICY

At Drogo, we are committed to providing durable, ergonomic, and high-quality products designed to enhance your comfort and productivity. While every product undergoes strict quality checks, we provide a warranty to protect you against rare manufacturing defects.

1. Warranty Coverage

The warranty covers manufacturing defects only - defects in material, workmanship, or functionality that affect safe and intended use.

Products Covered Under Warranty: Office Chairs - 3 Year | Gaming Chairs - 3 Year | Cross-Leg Chairs - 3 Year | Recliner Sofas - 1 Year

2. Warranty Eligibility

To be eligible for warranty coverage, the customer must: Register the product within 7 days of purchase at www.drogo.in/warranty. Provide proof of purchase (invoice) and product details at the time of claim. Share clear photos and/or videos of the defect. Ensure the product has been used strictly according to the user manual.

3. Warranty Claim Process

Contact Drogo Customer Care via care@drogo.in or +91 752044400 / +91 8939028239. Submit order number, registered warranty ID, and evidence (photos/videos). Our team will verify the claim within 2-3 working days. If approved: Defective parts such as wheels, hydraulic system, base, armrests, and recliner mechanism are covered for 1 year. The hydraulic system and recliner mechanism are additionally covered for 2-3 years. For large products, replacement parts may be shipped. All defective parts replaced under warranty must be returned to Drogo.

4. What is Not Covered

Normal wear and tear (fabric, mesh, leather, cushion flattening). Damage due to misuse, mishandling, rough usage, or neglect. Damage caused by not following the user manual. Unauthorized repairs or modifications. Use of non-original accessories/parts. Cosmetic changes (fading, discoloration, scratches, wrinkles). Accidental or consequential damages caused by external factors.

5. Important Terms

Warranty is valid only for the original purchaser and is non-transferable. Warranty period begins from the date of purchase. Repairs or servicing under warranty can be done only by Drogo or authorized service centres. Drogo reserves the right to repair, replace, or provide an equivalent part at its discretion. Policy terms may change without prior notice, but existing claims will be honored under the policy active at the time of registration.

6. Customer Support

Phone: +91 752044400 | Email: care@drogo.in | Website: www.drogo.in