Return, Replacement & Cancellations Policy

At Drogo, we value your trust and are committed to delivering premium-quality furniture with safe delivery and reliable service. While every product undergoes strict quality checks and careful packaging before dispatch, unforeseen issues may arise. To ensure a smooth and transparent experience, we have outlined our Return, Replacement & Warranty Policy below.

1. General Guidelines

No Returns or Cancellations After Delivery
Once a product is delivered and accepted, we do not accept returns or cancellations, except as specified under this policy.

Cancellation Policy

• Orders may be cancelled before shipment only. | Contact us for Cancellation care@drogo.in

• Once dispatched, cancellations are not permitted.

• If cancellation is requested while the product is in transit or at delivery, courier & handling charges (₹500 – ₹3800 depending on product weight & destination) will be borne by the customer.

Replacement Only Policy
Products are eligible for replacement only in cases of:

• Manufacturing Defects

• Damage During Transit

• Wrong Item Delivery

• Missing Components/Accessories

3. Replacement Categories

The following categories are eligible for 7 Days Replacement (from delivery date):

 

4. Eligibility Criteria for Replacement

• Timeframe: Issues must be reported within 24 hours of delivery. Delayed claims cannot be accepted.

• Condition: Products must be unused, unassembled, and in original packaging (with tags, manuals, and accessories intact).

• Documentation: A valid purchase invoice, along with clear photos and an unboxing/assembly video, is mandatory. Claims without documentation will not be processed.

 

5. Eligible Issues

Replacement requests will only be accepted under the following circumstances:

• Manufacturing Defects – Impacting functionality, safety, or usability.

• Transit Damage – Reported immediately with photographic/unboxing proof.

• Incorrect Product Delivered – Wrong color, size, design, or model.

• Missing Parts/Accessories – Verified and shipped free of cost.

 

6. Ineligible Issues

Claims will not be accepted for:

• Damage due to customer mishandling, rough use, improper installation/storage.

• Unauthorized modifications, tampering, or non-standard repairs.

• Claims without invoice, photos, or mandatory unboxing video.

• Issues reported after 24 hours of delivery.

• Minor cosmetic variations (color tone, finish, texture).

 

7. Shipping Damage Claims

• Inspect packaging immediately upon receiving your order.

• If visible damage is found:

• You may refuse delivery, OR

• Accept the package but note the damage on the delivery receipt.

• Then, contact Drogo Customer Care care@drogo.in  immediately with photos and an unboxing video.

• Note: Claims for shipping damage will not be accepted later than 24 hours from delivery.

 

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8. Replacement Process

1. Email us at care@drogo.in with:

• Order Number

• Registered Email ID & Phone Number

• Clear photos and an unboxing video showing the defect/damage/wrong item

2. Our team will acknowledge and verify your request within 1 working day.

• Working Hours: 10 AM – 6 PM (Mon–Sat)

3. If approved:

• Pickup will be arranged (if available)

• If pickup is unavailable, you may courier the product to us. Courier charges up to ₹500 will be reimbursed upon valid receipt submission.

4. Inspection: Returned items undergo a strict quality check. Only documented issues will be considered.

5. Resolution:

• Replacement will be dispatched after verification.

• For large/bulky items (chairs, sofas, tables), replacement parts may be provided instead of a full product exchange.