Refund Policy for Partial COD Orders
At Drogo, we aim to make your shopping experience transparent and hassle-free. Below are the conditions for cancellations and refunds on orders placed under the Partial Cash on Delivery (COD) option.
1. Before Dispatch
· Orders can be canceled anytime from your order page or by contacting our support team (care@drogo.in).
· 100% of the advance amount (15% paid online) will be refunded to your original payment method.
2. After Dispatch but Before Delivery Attempt
· If you cancel the order or refuse delivery after the courier has picked it up, the shipment will be returned to origin (RTO).
· In such cases, we will refund the advance amount minus two-way logistics charges (actuals).
3. Delivery Attempted but Refused / Address Unreachable / Buyer Unavailable
· If delivery fails due to customer-side reasons (wrong/incomplete address, repeated unavailability, refusal without valid reason), the advance will be refunded after deducting two-way logistics charges (actuals).
· If delivery fails due to courier or service issues, we will either reschedule delivery or issue a full refund of the advance upon request.
4. Defective Product or Transit Damage
· If you refuse delivery due to visible damage or product defect, please note it with the courier and provide supporting photos/videos.
· We will arrange a free replacement or issue a full refund of the advance in line with our Returns Policy.
5. Refund Timelines
· All approved refunds will be processed within 3–7 working days and credited back to the original payment method used for the advance payment.
Quick FAQ (checkout page)
Q1. Why do you take 15% in advance?
To reserve inventory, reduce failed deliveries, and speed up dispatch while keeping COD convenience.
Q2. Can I pay the full amount online instead?
Yes. Choose “Prepaid (Full)” at checkout.
Q3. What if I’m not available at delivery?
We attempt redelivery.
Q4. Can I change my address after placing a Partial COD?
For security, address edits aren’t supported. Cancel (full advance refund before dispatch) and reorder.
Q5. Is the advance refundable?
Yes - see Cancellation policy for all scenarios.
