WARRANTY POLICY

At Drogo, we are committed to providing durable, ergonomic, and high-quality products designed to enhance your comfort and productivity. While every product undergoes strict quality checks, we provide a warranty to protect you against rare manufacturing defects.

1. Warranty Coverage

The warranty covers manufacturing defects only – defects in material, workmanship, or functionality that affect safe and intended use.

Products Covered Under Warranty:

  • Office Chairs – 1 Year

  • Gaming Chairs – 1 Year

  • Cross-Leg Chairs – 1 Year

  • Recliner Sofas – 1 Year

  • Laptop Trays – 6 Months

2. Warranty Eligibility

To be eligible for warranty coverage, the customer must:

  1. Register the product within 7 days of purchase at www.drogo.in/warranty  (or via QR code inside packaging).

  2. Provide proof of purchase (invoice) and product details at the time of claim.

  3. Share clear photos and/or videos of the defect.

  4. Ensure the product has been used strictly according to the user manual.

3. Warranty Claim Process

  1. Contact Drogo Customer Care via 📧 care@drogo.in or ☎️ +91 752044400 / +91 8931028239.

  2. Submit order number, registered warranty ID, and evidence (photos/videos).

  3. Our team will verify the claim within 2–3 working days.

  4. If approved:

    • Defective parts (wheels, hydraulic, base, recliner mechanism, trays, etc.) will be repaired or replaced free of cost.

    • For large products (office/gaming chairs, recliners), replacement parts may be shipped instead of replacing the entire product.

    • All defective parts replaced under warranty must be returned to Drogo.

4. What is Not Covered

  • Normal wear and tear (fabric, mesh, leather, cushion flattening).

  • Damage due to misuse, mishandling, rough usage, or neglect.

  • Damage caused by not following the user manual.

  • Unauthorized repairs or modifications.

  • Use of non-original accessories/parts.

  • Cosmetic changes (fading, discoloration, scratches, wrinkles).

  • Accidental or consequential damages caused by external factors.

 

5. Important Terms

  • Warranty is valid only for the original purchaser and is non-transferable.

  • Warranty period begins from the date of purchase.

  • Repairs or servicing under warranty can be done only by Drogo or authorized service centres.

  • Drogo reserves the right to repair, replace, or provide an equivalent part at its discretion.

  • Policy terms may change without prior notice, but existing claims will be honored under the policy active at the time of registration.

6. Customer Support

📞 +91 752044400
 📧 care@drogo.in
 🌐 www.drogo.in