At Drogo, we are committed to providing durable, ergonomic, and high-quality products designed to enhance your comfort and productivity. While every product undergoes strict quality checks, we provide a warranty to protect you against rare manufacturing defects.

1. Warranty Coverage

The warranty covers manufacturing defects only – defects in material, workmanship, or functionality that affect safe and intended use.

Products Covered Under Warranty:

• Office Chairs – 3 Year

• Gaming Chairs – 3 Year

• Cross-Leg Chairs – 3 Year

• Recliner Sofas – 1 Year
  

2. Warranty Eligibility

To be eligible for warranty policy coverage, the customer must:

1. Register the product within 7 days of purchase at www.drogo.in/warranty  (or via QR code inside packaging).

2. Provide proof of purchase (invoice) and product details at the time of claim.

3. Share clear photos and/or videos of the defect.

4. Ensure the product has been used strictly according to the user manual.

3. Warranty Claim Process

1. Contact Drogo Customer Care via 📧 care@drogo.in or ☎️ +91 752044400 / +91 8939028239.

2. Submit order number, registered warranty ID, and evidence (photos/videos).

3. Our team will verify the claim within 2–3 working days.

4. If approved:

• Defective parts such as wheels, hydraulic system, base, armrests, and recliner mechanism are covered for 1 year.

• The hydraulic system and recliner mechanism are additionally covered for 2–3 years, during which they will be repaired or replaced free of cost.

• For large products (office/gaming chairs, recliners), replacement parts may be shipped instead of replacing the entire product.

• All defective parts replaced under warranty must be returned to Drogo.

4. What is Not Covered

• Normal wear and tear (fabric, mesh, leather, cushion flattening).

• Damage due to misuse, mishandling, rough usage, or neglect.

• Damage caused by not following the user manual.

• Unauthorized repairs or modifications.

• Use of non-original accessories/parts.

• Cosmetic changes (fading, discoloration, scratches, wrinkles).

• Accidental or consequential damages caused by external factors.

5. Important Terms

• Warranty is valid only for the original purchaser and is non-transferable.

• Warranty period begins from the date of purchase.

• Repairs or servicing under warranty can be done only by Drogo or authorized service centres.

• Drogo reserves the right to repair, replace, or provide an equivalent part at its discretion.

• Policy terms may change without prior notice, but existing claims will be honored under the policy active at the time of registration.

6. Customer Support

📞 +91 752044400
📧 care@drogo.in
🌐 www.drogo.in